Veterinary Emergency Referral Center (VERC)
Referring Veterinarians
Referral Support
Our referral portal allows your practice to submit referrals online and gives you 24/7 access to medical records for mutual patients.
For assistance accessing the portal, please contact our hospital at (850) 477-3914 or [email protected]. If your practice does not have an account, you may submit an online referral below.
You can view the form below in PDF format by downloading the free Adobe Acrobat reader.
Referral Guidelines - Specialty Referrals
Please submit the specialty referral through the rVetLink referral portal or app.
Include all relevant records and diagnostics — upload with the referral or email to [email protected].
Once submitted, let your client know we will call to schedule. If they have any questions regarding cost, we will be happy to discuss those details with them at the time of consult.
For urgent specialty consults, call us (850) 477-3914 so the Referral Coordinator can expedite scheduling.
Referral Guidelines - Emergency Referrals
If your patient requires immediate care, please call us at (850) 477-3914 to coordinate with our ER Team.
Email any pertinent records and diagnostics to [email protected] to help us provide the most informed care.
Patients will initially be triaged and managed by our Emergency team. In-hospital specialty consultations will be facilitated as needed based on availability.
If your client has questions about cost prior to transfer, please give us a call. We can provide a broad estimate and help you explain the deposit requirement.
Referral Portal
*If you need assistance with the portal, contact our hospital at [email protected] or (850) 477-3914.
To refer a patient or check on an existing patient, please log in to our Referral Portal.
Have questions about referrals? Use the button below to reach out to our Referral Relationship Manager, Peyton Williams!
Login Credentials
I can’t find my username and password. What should I do?
Contact VERC at (850) 477-3914 or [email protected] and we will resend your hospital’s Welcome Letter (these can take up to 30 minutes). This includes your clinic’s username and a temporary password. Once logged in, you’ll be prompted to set a new password.
Note: Login credentials are shared across your clinic—not per individual.
Can I change my username?
No. The username uniquely identifies your hospital in the portal system and cannot be changed.
I forgot my password. Can I reset it?
You must know your current password to reset it. If you’ve lost it entirely, please contact us for a new Welcome Letter with a temporary password.
Referrals
We don’t use electronic records. Can we still use the portal?
Yes. On the final referral submission tab, choose a record transfer method (e.g., fax or send with the client) so we know where to expect your inbound information.
Can I upload images or documents?
Yes. On Tab 4 – Patient Files, click Add File, type in a description, then Select File to upload records (including DICOM file formats).
Can I upload multiple documents?
Yes. Select all files and click Upload to attach them to the referral.
Why don’t I see all of my referrals?
Only referrals submitted via the portal will appear in your Patient Referrals tab. Phone or email referrals will not be listed there.
Can I update a referral after it’s submitted?
Yes—if submitted through the portal. You can edit and add information through the Patient Referrals tab. VERC is notified of all updates.
Patient Charts & Notifications
When do patient records appear in the portal?
Records are uploaded once finalized by the attending veterinarian.
I can’t open a document. What should I do?
Contact us if a document says it’s viewable but won’t open, or if any are still pending after 24 hours.
Note: This may be a technical issue on the backend requiring rVetLink support.
How long are records available in the portal?
Records remain accessible for 6 months. Contact us if you need access beyond that timeframe.
Can I change notification settings?
Yes. In the portal, go to Profile & Settings → Notification Settings. You can adjust the type, method, and recipient info for all alerts. Don’t forget to click Update when done.
I’m getting some notifications but missing others. Why?
Check your spam/junk folder.
Verify your notification settings under Profile & Settings.
Some documents (e.g., labs, prescriptions, images) are only viewable in the portal and not sent automatically. Medical notes and attachments are sent out via notifications.
Can I download all patient records at once?
Not currently. You can download files individually or use the Patient Chart PDF button for a full chart summary (note: attachments are not included in the PDF).
Technical Issues
What should I do if I get an error message when logging in?
Try the following:
Refresh the page.
Use a different browser (e.g., Chrome or Safari).
Clear your browser cache (search “Clear cache on [browser name]” for steps).
Why am I getting a pop-up blocker message?
Your browser is blocking pop-ups. Adjust your browser settings to allow pop-ups for our site. If unsure how, search “Disable pop-up blocker in [browser name]” for step-by-step instructions.
